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FAQ

What are this season's novelties?

We made our best models into ankle socks for both men and women.
New designs inspired by navy tattoos and Hawaiian prints: lighthouses, waves, mermaids, dancers, and palm trees!
And we are staying faithful to our brand, with new club stripes and American campus socks.

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Which models are your « Classics »?

The must-have models you absolutely need in your sock drawer are undeniably the Flamingo, the Bobby and the Harry for men. For women, the Set ankle socks, the Honey and the Love. The models in the headlines on our homepage may also tempt you.

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Where are Royalties socks made?

We are committed to a no compromise policy regarding the quality of our socks, as well as our effort to limit our carbon footprint. ALL our socks are made in France. We have been working with Maison Broussaud, located near Limoges, since 2011. For three generations, this family manufacture has been maintaining a high quality knitting expertise. We are also working with Maison Ventura, located in Troyes. Our producers are both certified EPV (a French label awarded to high quality manufacturers) as well as Origine France (made in France with strict conditions). Long lives quality! Long lives Made in France!

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Are your socks eco-friendly?

Royalties is committed to reducing its environmental and wage impact at every step of the production. Our leitmotiv is « respect »: respect towards our teams, our providers, our planet, and of course, our clients.

  1. our knitting factories are exclusively located in France (which means limited transportations) and strictly comply with French labour laws
  2. our factories recycle as much as possible (paper, cardboard, plastics, threads, spool holders, polybag wrappings...)
  3. the energy consumption is adapted to the production levels. It is automatically cut down when production levels are lower
  4. all cottons used meet the OEKO-TEX® Standard 100, guaranteeing a high quality and zero toxicity.

If it's good for the planet, it's good for you!

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Is there something special with the yarns used at Royalties?

Royalties commits to guaranteeing you high quality socks!
According to our high standards, we buy our yarns in Italy, in the Brescia region.
For security reasons, our yarns meet the OEKO-TEX® Standard 100, with the highest requirements and the best guaranty in terms of non-toxicity.
Our socks do not contain any chemicals or any hazardous product. About 100 parameters are controlled in labs, complying with international control norms, with additional official test procedures.
So babies can safely put their ROYALTIES socks in their mouths! (Well, adults may too... but that's none of our business!)

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How can I be sure I'm choosing the right size?

We've made it simple for you! Most models have two sizes: 40-45 for men's (UK 7-11) and 36-40 for women's (UK 4-7).
The sizes available for each model are specified in the product's description.
Just choose according to your usual shoe size.
All our socks have elastane, allowing for some tolerance regarding sizes that are not included in our two sizes.
Tip: wash your socks before wearing them. They'll fit you perfectly!

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How can I take care of my favourite socks?

For your socks to stay soft and comfy for as long as possible, our advice is to wash them inside out at 30°C max. Do not tumble dry.

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How can I change my order?

If your order has been confirmed... Hurry up and write to contact@royalties-paris.com so that we can catch it before it's sent. If it has been dispatched, we will organise a return together.

Contact us

Any tips for buying my socks online?

3 tips: free shipping in France for orders over 50€, for orders over 100€ in Europe, and over 150€ in the rest of the world.
Get a 5€ gift by sponsoring a friend.
Just open an account on our website!

Create an account

How long will it take for me to receive my order?

Royalties commits to sending your order two working days after its confirmation. You will receive an email informing you that your order has been shipped and will receive a shipping number to keep track of your parcel.
For information purposes only: delivery may take up between 24 to 75 hours in metropolitan France (counting from dispatch) and may vary depending on the country for international orders.

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What are the steps to place an order?

Easy!

  1. Choose your models by adding them to your cart.
  2. In your cart, enter your promo code or your sponsor code if you have one and click on PROCEED TO CHECKOUT.
  3. If you have an account with us, you can check your personal info. Otherwise, you can proceed as guest.
  4. Confirm your shipping address and tell us if it's different from your invoicing address.
  5. Choose your shipping method.
  6. Proceed to checkout.

My order

Do you deliver outside of France?

Love for beautiful socks knows no border! We deliver in France and everywhere else in the world. Wherever you are, whenever you want, you can buy your Royalties socks from our website. If you'd rather go for a walk, you can find us in one of our 200 partner shops in 25 different countries.

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How can I track my order?

When your order is sent, you will receive a confirmation email with a link to track your parcel, even if you have placed your order without having created an account.
You can also find the link in your order history on your account.

My order history

What are the delivery costs?

You can find all our delivery pricing policy in the DELIVERY section of our site.
Please note that delivery is free in France for orders over 50€, in Europe for orders over 100€, and around the world for orders over 150€.

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Can my delivery address be different from my invoicing address?

Of course! When confirming your delivery address, you can choose to enter a different invoicing address. But be careful, if you don't, the invoicing address will automatically be the same as the delivery address.

What are the different shipping methods?

We offer to ship your order by Colissimo, without signature..

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What are the different payment methods?

You may checkout using 3 different payment methods:

  • by credit or debit card
  • by Paypal
  • by check: France only(1).

(1) If you send us a check, your order will be dispatched as soon as we receive it.

Learn more about secure payment

Is payment on your website secure?

Yes. We pay great attention to security on our website. To protect you further, we do not have access to your bank details.

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My payment has been declined. What should I do?

For security reasons, we don't have access to your bank details. If your payment is declined, please contact your bank or use a different payment method.

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How can I get a 5€ discount on my orders?

Royalties organises a sponsorship programme, accessible from your client space.
With each sponsorship, you will receive a 5€ gift for each order placed by one of you sponsored friends. On their first log in, your friend will receive a 5€ discount ready for immediate use.
You can activate your discount coupon in « My Rewards Account » on your profile page by clicking on the link. Then you'll be able to copy and paste the generated code when confirming your cart.

Access my account

I've lost my password, how can I get it back?

Just click on the following link: https://www.royalties-paris.com/en/password-recovery.
A page will open, asking you to enter the email address you used to create your account. You'll receive a temporary link to reset your password. Easy peasy.

Recover my password

How can I change my password?

You can change your password anytime, by signing into your account.

Edit my personal information

How can I sponsor my friends?

Easy as pie: go to your client space in your account, and into SPONSORSHIP PROGRAM. You can choose between sponsoring friends through your social media, by sending them a link, by giving them your email address, by sending them your sponsor code that they can use when creating their account, or by entering your friend's email address.

My account

One of the articles I received is faulty. What can I do?

Even though we are extremely vigilant and systematically control all our products, it may happen that a pair of socks present some manufacturing defect. In that case, you may contact us on contact@royalties-paris.com. We will proceed to an exchange, considering available stocks, or we will offer you a credit note for your next order.

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What's your return policy for socks bought from the website?

You have 14 days, starting from your order's shipment, to return your order at your expense.
Any product should be returned in their original packaging, never worn, never washed, with the order number to the following address: TANDEM - Royalties, 18 rue Beauregard, 75002 Paris, FRANCE.
Refunds will be processed in a maximum of 30 days after our receiving your returned products. Refunds will be made according to the payment method chosen when placing your order, or in gift cards.

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How can I get a refund?

As soon as we receive the socks you have returned, we will refund you following the payment method you used:

  • on your Paypal account
  • on you bank card
  • by bank transfer if you paid by check(1).

(1) In that case, please send your bank details to contact[at]royalties-paris.com

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How much time do I have to return my order?

You have 14 days following your order's shipment to return your parcel at your own expense. All product returned should be in their original package, never worn, never washed, with their order number, and returned to the following address: TANDEM - Royalties, 18 rue Beauregard, 75002 Paris, FRANCE

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How can I keep up with the latest Royalties news?

Follow us on all our social media!
Follow our Facebook page to get information on our latest models, our Instagram for an exciting tour of our inspirations, and finally our LinkedIn for business and Lifestyle content.

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Who created Royalties?

Royalties is a professional love story that started in 2005, between Emmanuelle Plescoff and Timothée Pic, who met in Christian Lacroix's studio. Emmanuelle works as collection director and Timothée as designer. In 2011, Emmanuelle and Timothée started Royalties for socks to reclaim their former prestige! In Socks we trust, isn't it?

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What are our inspirations?

We draw our inspiration from our personal archives.
From American campuses imagery, to the misty mansions of eccentric barons, our sock brand interprets and declines the traditional patterns of our wardrobe, and challenges its codes with elegance and singularity.
Through socks, Royalties speaks of history and character, our own, yours, of the character of those who inspire us, such as the Duke of Windsor, Andy Warhol and many other anonymous rebels with white teeth and shapely calves.
Royalties stands on its own two feet: tradition and creativity. Tradition: that of healthy, sporty and preppy casualness inspired by Ivy League fraternities, Gatsby's and Bowie's flamboyant dandyism, and the immutable codes of British elegance.
Creativity: our French twist, a touch of irreverence and irony that makes our collections sparkle.

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Why the name?

When we started our brand, our ambition was to restore its former glory to this accessory, essential to any sophisticated outfit.
Socks bring an elegant touch to your outfit, and allow you to express the full range of your character without fear.

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I would like to become a distributor for Royalties, or to make a partnership offer, how can I contact you?

It's very simple: please contact us by clicking on the following link: https://www.royalties-paris.com/en/contact-us and select « Distributor request » as the object or « Everything else » if it's about a partnership. We will get in touch with you as soon as possible.

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How can I join the Royalties team?

You can send your application to contact[at]royalties-paris.com. We will get in touch with you as soon as possible.

Contact-us by mail

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