Frequently Asked Questions

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FAQs

NEWS

What are your “classics”?

The essential models that you absolutely need in your sock drawer are undeniably the Flamingo, the Bobby and the Harry à l'homme. For women, the Set, Honey and Love socks. You can also let yourself be seduced by the featured models on our home page.

PRODUCTS

Where are Royalties socks made?

As we are uncompromising about the quality of our socks as well as limiting our carbon footprint, ALL our socks are produced in France. This is why we have been working for more than ten years with family factories located in Tarn, Limousin and Aube. These companies perpetuate ancestral know-how in high-end knitting and we are committed to promoting and preserving this exceptional quality. Our manufacturers are EPV (Living Heritage Company) and Origine France Certified. Long live quality! Long live Made In France!

Are your socks eco-responsible?

Royalties is concerned about its environmental and labor impact at each stage of the sock making process. Our leitmotif is “respect”, that of the teams, the service providers, the planet and of course that of our customers.

  1. our knitting factories are exclusively located in France (= limited transport) and scrupulously respect French labor legislation
  2. our factories recycle everything that can be recycled (paper, cardboard, plastics, wires, reel cones, polybag packaging, etc.)
  3. energy consumption is adapted to the level of production. It is automatically reduced when volumes are lower
  4. All cottons used meet OEKO-TEX® Standard 100 standards, guaranteeing high quality and no toxicity.

It's good for you and for the planet, why deprive yourself of it?

How to choose the right size socks?

We've made your life easier! The majority of models exist in one size: 40-45 for men's models and 36-40 for women's models.
It is specified on each product sheet if the model exists in several sizes.
Simply refer to your usual shoe size.
The elastane contained in each model allows a certain tolerance for sizes that are not included in the one size.
A tip: put your socks in the washing machine before wearing them. They will fit you like a glove!

How do I properly care for my favorite socks?

To keep your socks soft and comfortable for as long as possible, we strongly advise you to wash them inside out on a short cycle and at 30° maximum. Do not tumble dry.

The model I want is no longer in stock. How can I be informed when it is back in stock?

When a model is no longer in stock, you can leave your email address by clicking on the message NOTIFY ME AS SOON AS THIS PRODUCT IS AVAILABLE directly on the product sheet. You will then automatically receive a message informing you of its return to stock. You can track your alerts in your account.

ORDER

How do I cancel my order?

If your order has been validated... hurry up and send us an email at contact@royalties-paris.com so that we can intercept it. If it has left already, we can manage the return together.

A good plan to share for my online sock purchases?

3 good deals: delivery is free in France from 50€ purchase, in Europe from 100€ purchase and in the rest of the world from 150€ purchase.
And also, receive €5 when you sponsor a loved one.
Just start by creating an account in your personal space!

How many days do I receive my sock orders?

Royalties undertakes to ship orders within two working days following validation and depending on available stocks. You will be notified by e-mail as soon as your package is shipped and you will receive the tracking number for your order to be kept informed of the successful delivery of your package.
Strictly as an indication, delivery times vary between 24 hours and 72 hours for mainland France (from dispatch) and vary depending on the distance of the countries for international purposes.

What are the steps to place an order?

It's easy!

  1. Make your selection by adding the chosen models to your basket.
  2. In your basket, enter your promotional code or your sponsorship code if you have one and click on ORDER
  3. If you have an account, you can check your personal information or order as a guest.
  4. Validate your shipping address and tell us if it is different from the billing address.
  5. Choose your delivery method
  6. Proceed to checkout

DELIVERY

What delivery methods are offered?

We offer 2 delivery methods: Colissimo without signature and Tracked letter. The choice is offered to you at the time of validation of your order. For orders of more than 2 pairs of socks, only delivery by Colissimo without signature is offered.

Do you also deliver outside of France?

The love of beautiful, quality socks has no borders! We deliver to France and all over the world. Wherever you are, whenever you want, buy your Royalties socks from our website. If you are more of a nomad, go to one of our 200 resellers in 25 countries.

What are the shipping fees

You can find our entire delivery pricing policy in the DELIVERY section on our site. But note that delivery is free in France from 50€ purchase, in Europe from 100€ purchase and in the rest of the world from 150€ purchase.

Can my delivery address be different from my billing address?

Of course. When validating your delivery address, you have the option to choose a different billing address. But be careful, by default the delivery address is the billing address.

PAYMENT

What are the payment options available ?

You can pay for your purchases using 3 payment methods:

  • by credit card
  • by Paypal
  • by check(1).

(1) When you use payment by check, your order will be shipped to you upon receipt of your check.

Is the payment secured ?

Yes. We are very vigilant about the security of our website and therefore of your payment. To protect you even more, we do not have access to your payment data.

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